Tom Robenalt was recently featured in AutoNews describing a car dealership that changed the terms of a finance deal after it had been completed.

“Anytime you extend credit as a creditor and then decide to change the terms of the deal,” it most often is a violation of federal law, he said. It’s also “highly deceptive” to consumers who believe they have a final deal and rely on that belief in trading in an old vehicle and making a down payment, he said.”

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